Red's Tree Farm

Terms & Conditions

Last updated 29 October 2026

These terms apply when you order a Christmas tree from Red's Tree Farm through this website. By placing an order, you agree to them. Nothing in these terms limits your rights under the Australian Consumer Law.

Ordering and payment

• Prices are in Australian dollars and are shown before you pay. The total at checkout includes your tree, any tree stand and any delivery fee.
• Payment is taken in full at checkout by card, processed securely by Stripe. We never see or store your card details.
• Your order is confirmed once payment goes through. You'll receive a receipt by email.
• Discount codes must be entered at checkout, can't be applied after payment and can't be exchanged for cash.

Our trees

• Every tree is freshly cut and grown on either our farm or from another Christmas Tree Farm, so no two are the same. Heights are approximate, and shape, fullness and colour vary naturally from the photos.
• Trees may either be sourced from our farm in Kemps Creek or from The Christmas Tree Man, located in Wingello, NSW 2579.
• The tree stand is sold as an add-on to a tree.

Delivery

• We deliver on the dates shown at checkout, between 8am and 4pm. We can't offer set time slots, but we'll call you while we're on the way.
• Delivery is only available to addresses within our delivery area. The website checks your address before you can choose delivery.
• Tree deliveries cannot be left unattended. Someone must be home to accept delivery. If no one is available to receive the tree, it will be returned to the farm, and a redelivery fee of $35 will apply. Additional charges may be incurred if a replacement tree is required, depending on the condition of the tree at the time of re-delivery.
• Please give us a correct address and phone number. We're not responsible for delays caused by incorrect details.

Pickup

• Pickup is from the farm on the dates shown at checkout, between 8am and 4pm.
• If you can't make your pickup date, contact us as soon as possible and we'll do our best to help.

Changes, cancellations and refunds

• To change or cancel your order, email us at least 48 hours before your delivery or pickup date. We'll change it if we can, or refund you in full if you cancel.
• Because trees are cut for your order, we can't usually offer a refund for a change of mind after that, or if a tree isn't collected.
• If your tree is damaged, unhealthy or not what you ordered, let us know within 48 hours of receiving it, with a photo if you can. We'll make it right with a replacement or a refund. This is in addition to your rights under the Australian Consumer Law.
• Refunds go back to the card you paid with. Your bank may take a few business days to process them.

Caring for your tree

A fresh tree needs water every day. Once the tree is with you, we're not responsible for how it is kept, watered or used, including any decorations or lights.

Our responsibility

We supply our trees and services with due care and skill. To the extent allowed by law, we're not liable for indirect loss. Where the law lets us limit our liability, it is limited to replacing the tree or refunding what you paid for it.

This website

We try to keep the information on this website accurate, but dates, prices and availability can change, and stock is limited each season. The photos and text on this site belong to Red's Tree Farm and can't be reused without permission.

Contact

Questions about an order? Email us at hello@redstrees.com.au.

These terms are governed by the laws of New South Wales, Australia.